SKULLCANDY RETURNS POLICY

Products purchased from Skullcandy.co.za are eligible to be returned to Skullcandy for a refund within 7 days from ship date. Refunds are usually processed within 10 business days of receipt at Skullcandy.  Skullcandy is not responsible for return shipping charges. If you purchased your Skullcandy product through a certified retailer, please follow their return policy for refunds.

2. Return Conditions

To qualify for a return:

• The issue must be reported within a 7 days of purchase.
• You must provide proof of purchase (e.g., receipt or invoice).
• The product must be returned in its original condition, including packaging and accessories.

3. Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse, negligence, or unauthorized modifications.
• Items returned due to a change of mind, unless otherwise stated in our policy.
• Due to hygiene and safety standards, used Skullcandy earbuds cannot be returned unless they are found to be defective or faulty.

Earbuds are classified as intimate or hygienic products, and once used, they cannot be resold or returned for health and safety reasons. This policy is in line with industry best practices and aims to protect all our customers.

Definition of Used Earbuds

Used earbuds refer to any earphones or in-ear audio devices that:

• Have been opened and removed from their original sealed packaging.

Exceptions

We will accept returns of used earbuds only under the following conditions:

• The product is defective, malfunctioning, or not in good working order.
• All claims must be made within 7 days of delivery and accompanied by proof of purchase.

4. How to Return a Product

To initiate a return: